Travel & reimbursement (Concur)

Concur has implemented a 2FA requirement to use their website. The following guide will instruct you how to set up 2FA.

1. First navigate to: https://www.concursolutions.com/
   Enter your username (<first.lastname>@pcouncil.org) and your password.
2. You will now see a notification that you must set up 2FA and an email will be sent to the email associated with your Concur profile.

3. Navigate to your email inbox and click the “Reset Two-Factor Authentication” button in the email you receive. If you don’t see an email, check your Spam folder.

4. You will now be prompted to set up 2FA. There are three options for setting up 2FA, you must choose one of these options.

Option 1 – Authenticator App

If you already have an authenticator app installed on your smartphone, you can use that. Otherwise, on your smartphone navigate to the App Store and download either the Microsoft Authenticator OR Google Authenticator App.

1. Once installed, ensure you allow access to your camera so you can scan the QR code on the screen.
2. Follow the instructions in the app to add a new account and take a picture within the authenticator app of the QR code on the screen.
3. Once done, you will now have an SAP Concur account in the authenticator app. There will be a rolling six digit code that updates every 30 seconds.

Enter the rolling code on the screen before it expires and click “Sign on.”

You now have 2FA set up. Each new session of Concur you sign into will require you to open the app and enter the rolling code.

Option 2 – Authenticator Browser Extension

If you do not wish to use your phone, you may install a browser extension authenticator app.

1. Using the link above, select which browser you are using and install the extension.
2. Open the Authenticator extension and click the “Scan QR Code” button.

3. The screen will now go gray and you will use your mouse to draw a box around the QR code on the screen.

4. Your Concur account has now been added to the Authenticator browser extension. Click on the extension and you will see your rolling code. Copy the code and paste it in the field on the screen, then click sign on.

You now have 2FA set up. Each new session of Concur you sign into will require you to open the app and enter the rolling code.

Option 3 – Set up manually with a key

This option is presented to you under the QR code. Once clicked it will generate a long string of digits which will manually have to be entered into either option 1 or option 2 as outlined above vs using the camera or screen capture.